Privacy Policy
Your privacy matters to us. This policy explains what we collect, why we collect it, and the control you have over your information.
Last updated: 16 August 2026
Information We Collect
We collect information you provide when creating an account, placing an order, contacting support, or subscribing to our newsletter. This includes your name, email address, phone number, shipping address, and order history. We do not collect or store any payment card details — all orders are paid in cash on delivery.
How We Use Your Information
Your information is used to process orders, deliver products, provide customer support, personalise your shopping experience, and — only with your consent — send promotional communications. We never sell your personal data to third parties.
Security
Your password is stored securely using industry-standard hashing, and data transmitted between your browser and our site is protected with SSL/TLS encryption. Because payments are Cash on Delivery, no sensitive payment information is ever transmitted through our site.
Data Retention
We retain your account and order information only as long as necessary to fulfil orders, comply with legal obligations, and resolve disputes. When you request deletion, we remove or anonymise your data where we are not required to keep it by law.
Your Rights
You may request access to, correction of, or deletion of your personal data at any time. To exercise these rights, contact us through our contact page or email support@princeaquatic.com, and we will respond promptly.
Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with a revised effective date. Continued use of the site after changes are posted constitutes acceptance of the revised policy.
Concerns about your data?
We're happy to answer any questions about how your information is handled.
Contact us